First off, thank you for visiting our store and for your interest in our products. Operating a profitable business is no easy task, and it is customers like you that make it possible. Pipe Fitting Store has been family owned and operated since its inception, beginning as an indulgence in "what if", to considering the hard numbers, to actually putting a plan into action. With the resolve to never put the well-being of the family finances in jeopardy, we took $600 we figured we could afford to lose, formed an LLC, bought a domain, leveraged some fortuitous business relationships from years past, and started selling! In all its years in business, Pipe Fitting Store has never taken a loan, never had to answer to a third party investor, never had to choose between the interests of shareholders or the interests of customers, and never been in debt. Drawing this hard boundary means that at times things have been a little lean, but it also means we have never had to compromise on our vision of how a business should be run.
If you fast forward to today, we never cease to be amazed at our good fortune. Even though we hoped to succeed and worked hard to do so, we'd be lying if we said we knew it was going to go so well. When the wife scraped the car in the grocery store parking lot, the money was there in the business to fix it. When the dog got sick, we could cover the unexpected vet bills. When the AC and the dishwasher broke in the same month (August no less), there were enough customers like you who had bought just enough so that we could pay to get the AC going and keep it cool for our infant daughter. This may be the "About Us" page, but really it is all about you, the customers and partners who have made our success possible and supported our vision. As we say around here, we know that your business is earned, not merely given, and we promise to work hard every day to earn it.